Customer service in your brand, on your terms.
We answer questions about delivery, tracking and returns in your brand. You stop getting interrupted by tracking questions and can focus on revenue-driving work.
Logistics questions distract from sales work.
70 percent of customer service tickets in e-commerce are about logistics: where is my package, when will it arrive, how do I return it? Having your internal support or yourself answer these when we have all the data in WMS is inefficient.
We take over all logistics-related tickets in your name. Tracking questions, return requests, change of delivery address, missing packages — everything handled by us with the same data we use in logistics. You focus on product, market and revenue-driving conversations.
Four parts for customer service.
We handle logistics tickets in your name. Complex questions or sales opportunities are escalated to you.
Responses in your brand.
We respond with your tone of voice, your templates and your sender address. The customer sees your brand, not us.
All logistics questions.
Tracking, delivery times, returns, address changes, missing packages. Everything related to logistics we handle.
Escalation when needed.
Complex cases, product complaints or sales opportunities are forwarded to you with context from the ticket.
Weekly report.
You get data on ticket volume, most common questions and any patterns (e.g. recurring issues with certain product or carrier).
What we get about customer service.
What channels do you handle?
Email, contact forms and chat. All tickets flow into one shared queue with traceability on status and response time.
What languages do you respond in?
Swedish and English. We adapt the tone to your brand and your templates.
How fast do you respond?
First response within 4 hours on weekdays between 08:00 and 17:00 CET.
How is customer service priced?
Per ticket or per month depending on volume. We build a plan based on your current ticket volume and growth plan.
Complement customer service.
Outsource your logistics tickets.
Send your current ticket volume and channels and we will build a customer service setup that fits your level.